HOW TO SHIP

Suppose congratulations are in order, your item has found a new loving owner!

 

Once the buyer has finalized the checkout and payment is cleared, you will receive an email confirming the successful sales. In the mail you will find a shipping address where to send the package. Make sure you’ll ship the package in maximum 14 days. The faster you do it, the better - buyers are usually rather impatient :)

 

If the seller does not ship the item within 14 days after receiving the sales notification, the buyer and elvogue.com have the right to cancel the purchase.

 

For packing the same rule applies everywhere – pack the item as pretty as you would like to receive it! Sweet notes are definitely a welcome addition ;)

 

When it comes to packing, please pay special attention to following:

• If the item sold is fragile, do pack it so that it won’t get damaged during delivery;

• Make sure that all the additions (belts, accessories etc) that are described in the listing, are included in the package;

• When selling garment items, make sure the item is clean! Check the stains or unwanted substances so that the appearance of the item is as stated in the listing.

 

For Estonian sellers and buyers:

1. Pack the sold item as pretty as you’d like to receive it.

2. Add all the relevant information to the package.

3. We suggest you use Omniva or SmartPost parcel machines. Don’t forget to print out and insert to the listing the tracking number, because according to our rules, all the packages must be tracked.

4. Go to your account dashboard and choose from the right-side block “My Items Sold”, click on “view order” and scroll down to add tracking information. After that, scroll up and click on the button “Ship”. After that you are all set.

 

For International transactions:

1. Pack the sold item as pretty as you’d like to receive it.

2. Add all the relevant information to the package.

3. Send the package using the service provider who is able to send the package with tracking number.

4. Go to your account dashboard and choose from the right-side block “My Items Sold”, click on “view order” and click on the upper-side button “Ship”. Add the tracking information and you are all set.

 

 

Last updated 24th April 2019