The best part is about to happen, getting paid for your sold item!
We make transfers at least twice a month, on the 1st and 15th day of the current month. The availability of your funds date depends on the delivery of your item and how fast the buyer receives the package. Once the buyer confirms the receipt and does not wish to return the item (read more about returning policies HERE), the funds will be available to withdraw.
In this blog we will write a little about:
1. When do you transfer the money?
If the funds are made available between 1st and 14th of the month and between that timeframe you apply to withdraw the funds to your account, we will make the payment on 15th of the month. If the funds are made available between 15th and the last day of the month and between that timeframe you apply to withdraw the funds to your account, we will make the payment on 1st of the month.
2. Is there something I need to do to receive the money?
Yes, we transfer the money at your request after the funds are made available at your dashboard. For that you need to go to your account dashboard and choose from the right-side block “Money Earned” and click on the application “make a withdrawal”.
For transferring the money to your bank account, you need to add your bank information to your account. Go to your account dashboard and choose from the right-side block “Seller Shop Profile”, scroll down, add your bank account information and save payment. We may also ask a copy of your personal identification document before making a payment to your account. The seller name and the person holding the bank account must be the same.
3. What happens if the buyer wishes to return the item?
If the seller is natural person there is no obligation to allow the return of the item. In case there is a matter of authenticity disclaimer or the item is not as described in the listing, we step in as a third party and help to solve the issue. If the buyer wishes to return the item because it is not authentic or does not match the description in listing, the buyer can send the item to elvogue.com. If elvogue.com agrees with buyer’s assessment, the item is returned to the seller and the money will be refunded to the buyer. If elvogue.com verifies the authenticity of the item and it is as described in the listing, the item will be sent back to the buyer and the money will be transferred to the seller.
Read more about shipping and returns from HERE.
4. How big is the elvogue.com commission fee?
elvogue.com fixed commission fee is 15% from the purchase price and shipping fee.
For example, if you sell an item with 95€ and the shipping fee is 5€ (total 100€), then elvogue.com commission fee is 15€ that will be withheld from your account.
Last updated on 28th August 2019