PRIVACY AND COOKIE POLICY

1. General Provisions

1.1. This Privacy and Cookie Policy sets out how www.elvogue.com website (hereafter "our Site” or “elvogue.com") uses and protects any information that you give to elvogue.com while using this website. elvogue.com is committed to ensuring that your privacy is protected.

1.2. elvogue.com is a trading name of Elvogue OÜ. Elvogue OÜ is registered in Estonian Business Register under registration number 12940547. Our registered address is Uusmaa tee 17/1-13, Peetri, Rae 75312, Estonia and our e-mail is hello@elvogue.com.

1.3. Please read our Privacy and Cookie Policy we have complied regarding collection, use, publication, transmission, and storage of user’s private data (personal information). It applies every time you access www.elvogue.com (our Site) regardless of whether or not you purchase products or are selling your products on our Site or come to our Site for any other purpose. As well if you have registered to our Site as a user or subscribed to our newsletter. This Privacy and Cookie Policy is meant to help you understand what data we collect, why we collect it and what we do with it. Also, how you can control the data’s use. Please read also our Terms&Conditions and other rules and instructions posted on our Site.

2. elvogue.com business purpose and mode of operations

2.1. Elvogue OÜ operates as international online marketplace for second-hand designer fashion and accessories under the elvogue.com brand.

2.2. elvogue.com is a go-between platform for sellers and buyers who wish to sell and buy designer items @ elvoguec.com.

3. Information that we collect and communicate to third parties

3.1. elvogue.com as the controller of your personal data, collects personal data for the purpose of identifying and communicating with the users. Personal data collection may occur with the client’s consent in the following ways:

3.1.1. providing personal information by user on our Site;
3.1.2. by using cookies or information specified in the user’s account when using our Site;
3.1.3. when adding seller information (name, address, email, phone number, bank account information and other information if necessary, to identify the seller) and products on sale;
3.1.4. when making a purchase in our online store (personal data necessary to fulfil the order may include name, address, email, phone number and other necessary data to identify the buyer and to verify the payment for the product purchased);
3.1.5. when using our other services;
3.1.6. in some cases, the online store can offer to voluntarily provide additional personal data and personal information).

3.2. We also collect data that is not linked to a particular user (the data on users’ age, sex and location). In addition, we may collect information about the user’s activities on our Site, demographic information such as postcode, also preferences and interests and other information relevant to customer surveys and/or offers;

3.3. Users can view, edit and add their personal information under “Buyer Dashboard” and “Seller Dashboard” section. Should you wish to change the e-mail address used for logging in to the site, it can be done on “Account Information” settings.

3.4. For the exhaustive list of cookies we collect see the List of cookies elvogue.com collects section.

4. How we use information that we collect

4.1. Generally, the data is processed to perform the following services, which are available by accessing our Site:registration or subscription to services offered by the elvogue.com and related activities;

4.1.1. adding products to sale and related activities;
4.1.2. order fulfilment related activities;
4.1.3. management of payments, including anti-fraud control in case of payment by credit/debit card.;
4.1.4. management of your requests: technical, of a commercial nature, regarding the progress of your orders, as well as requests for information in the broader sense;
4.1.5. making contact with our service professionals;
4.1.6. sending, upon your consent, and for marketing purposes, commercial communications through various channels;
4.1.7. sending, upon your consent, for profiling purposes to improve your navigation experience on our Site, commercial proposals which are in line with your interests.

4.2. By using the collected personal data, we can inform elvogue.com users about elvogue.com upcoming campaigns and products announcements. Those users, who do not wish to receive our newsletter, may unsubscribe from the mailing list at any time.

4.3. The data is collected and used to obtain information about the popularity of products, services and website sections. Such aggregated data is used with no reference to a particular person;

4.4. Your personal data is processed using primarily electronic and telematic means by elvogue.com and by other parties who perform operations which are instrumental to pursuing purposes that are strictly related to use of our Site, its services and to the purchasing of products through our Site;

4.5. User data will be communicated to third parties that are not named in Privacy and Cookie Policy, only with users express consent, except in cases where communication is mandatory by law or is necessary for the purposes prescribed by the law to pursue purposes for which the consent of the interested person is not requested. In these cases, data may be made available to third parties that will independently process it, and only for the aforementioned purposes;

4.6. At the present time, some of the data controllers, addition to elvogue.com, who may process your data are as follows:

4.6.1. Maksekeskus AS and PayPal process personal data necessary for making payments;
4.6.2. sellers and buyers who process the data related to the sold/bought items shipment and other related activities;
4.6.3. delivery services which handle the processing of data needed to perform shipping, delivery and returns for products purchased on our Site;
4.6.4. IT services for processing data concerning management, development and server maintenance services for elvogue.com;
4.6.5. IT service Google Analytics for understanding our users. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

4.7. We also need this information to understand user needs and provide users with a better service, and in particular for the following reasons:

4.7.1. elvogue.com internal record keeping;
4.7.2. to improve elvogue.com services;
4.7.2. we may periodically send promotional emails about new products, special offers or other information which we think users may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes;We may contact users by email, phone or mail. We may use the information to customize the website according to users interests.

5. Your rights

5.1. Consent for processing your personal data may be withdrawn by the data subject at any time. Withdrawal of consent has no retroactive effect. To withdraw your consent for processing your personal data, please contact us hello@elvogue.com or HERE;

5.2. You may request to review, correct, delete or otherwise modify any of the personal information that you have previously provided to us through elvogue.com and our other services. If you have registered for an account with elvogue.com, you may update your user settings and profile by logging into the elvogue.com website with your username and password.

5.3. If you request to modify or delete your personal info by email or through our contact form, please make clear in your letter, what personal Information you would like to have changed, whether you would like to have your personal information that you have provided to us suppressed from our database or otherwise let us know what limitations you would want to put on our use of your personal information that you have provided to us.

5.4. elvogue.com will retain users personal information for as long as the users account is active; as needed to provide users services; also, as needed for the purposes outlined in this Privacy and Cookie Policy or at the time of collection; as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements; or to the extent permitted by law.

5.5. At the end of the retention period, elvogue.com will delete users personal information in a manner designed to ensure that it cannot be reconstructed or read.

5.6. At the request of a data subject, a controller of users’ personal data shall communicate the following to the data subject:

5.6.1. the personal data concerning the data subject;
5.6.2. the purposes of processing of personal data;
5.6.3. the categories and source of personal data;
5.6.4. third persons or categories thereof to whom transfer of the personal data is permitted;
5.6.5. third persons to whom the personal data of the data subject have been transferred;
5.6.6. the name of the processor of the personal data or representative thereof and the address and other contact details of the processor of the personal data.

5.7. A data subject has the right to obtain personal data relating to him or her from the processor of personal data. Where possible, personal data are issued in the manner requested by the data subject;

5.8. The processor of personal data is required to provide a data subject with information and the requested personal data or state the reasons for refusal to provide data or information within five working days after the date of receipt of the corresponding request;

5.9. A data subject has the right to demand the correction of inaccurate personal data concerning the data subject from the processor of his or her personal data;

5.10. If processing of personal data is not permitted on the basis of law, a data subject has the right to demand:

5.10.1. termination of the processing of the personal data;
5.10.2. termination of the disclosure or enabling access to the personal data;
5.10.3. deletion or closure of the collected personal data.

5.11. A data subject has a right of recourse to the Data Protection Inspectorate or a court if the data subject finds that his or her rights are violated in the processing of personal data, unless a different procedure for contestation is provided by law.

5.12. If you believe that any information, we are holding on you is incorrect or incomplete, please write to us at hello@elvogue.com as soon as possible. We will promptly correct any information found to be incorrect.

6. What are cookies?

6.1. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

6.2. Our Site uses “cookies”, to make using this site as convenient as possible for you. elvogue.com cannot establish a reference to an individual, who is not a registered user, using cookies. However, cookies help design this website in a more user-friendly manner. You can deactivate cookies using the settings in your web browser; however, this can lead to functional restrictions when using this website. Already stored cookies can be deleted in the system settings of your web browser at any time. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

6.3. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to users’ needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

6.4. Overall, cookies help us provide users with a better marketplace platform, by enabling us to monitor which pages are of interest for and which are not. A cookie in no way gives us access to users computer or any information about the user, other than the data user chooses to share with us.

6.5. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

6.6. “Log files” – our Site tracks actions occurring on the Site, and collects data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

6.7. Our Site uses “web beacons,” “tags,” and “pixels” which are electronic files used to record information about how you browse the Site.

6.8. Our Site uses “Email list”, if you have signed up for email.

7.List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie NameCookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

8. Social Plugins

8.1. The elvogue.com webstore uses social plugins from the following providers:

8.1.1. plugins from the social network Facebook, which is operated under www.facebook.com by Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA);
8.1.2. plugins from the digital photo sharing service Instagram, which is operated under www.instagram.com by Instagram, LLC (1601 Willow Rd, Menlo Park, CA 94025, USA) (Instagram). Instagram is a subsidiary of Facebook and in its terms of use, it reserves the right to share all user data with Facebook.

8.2. The plugins represent independent extensions of the plugin providers. Therefore, elvogue.com has no influence on the scope of the data collected by the plugin providers via the plugins.

8.3. If you are logged into a plugin provider while visiting the elvogue.com platform, these providers can allocate this access to your user account. If you would like to prevent this allocation, you must log off at all plugin providers before visiting the elvogue.com website. More information regarding the type and extent of data usage by plugin providers can be found in the privacy notices of the respective provider.

8.4. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, elvogue.com cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy and Cookie Policy statement. You should exercise caution and look at the privacy notices applicable to the website in question.

9. Security

9.1. elvogue.com is committed to ensuring that users’ information is secure. In order to prevent unauthorized access or disclosure, elvogue.com uses all sorts of precautionary measures (including administrative, technical and physical) to protect the users’ personal data. Only the authorized personnel have access to data processing and editing;

9.2. All the personal data posted while using elvogue.com is considered confidential information. Personal data and bank transaction security is guaranteed by protected data transmission channel.

10. Updates

10.1. elvogue.com may modify all or part of our Site´s Privacy and Cookie Policy. Therefore, please access this section regularly to check on the publication of the most recent and updated Privacy and Cookie Policy. We assume that users have familiarized themselves with the Privacy and Cookie Policy and agreed to its terms before using our Site.

11. Applicable law

11.1. This Privacy and Cookie Policy is regulated by Estonian Personal Data Protection Act which governs the processing of personal data (available in English at https://www.riigiteataja.ee/en/eli/ee/Riigikogu/act/523012019001/consolide) and General Data Protection Regulation (GDPR), taking effect on 25th May 2018.

11.2. Feel free to contact us via e-mail hello@elvogue.com or HERE regarding all issues related to Privacy and Cookie Policy or data processing.

11.3. Should we ask users to provide certain information by which users can be identified when using this website, hen users can be assured that it will only be used in accordance with this Privacy and Cookie Policy.


Last updated August 10th, 2019


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